Frequently Asked Questions
Find answers to common questions about our home essentials
What materials are used in Luminate Living products?
We prioritize high-quality, sustainable materials including organic cotton, FSC-certified wood, and non-toxic finishes to ensure your home is both beautiful and safe.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by location.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your delivery status in real-time.
Are your light fixtures dimmable?
Most of our lighting collections are dimmable-compatible; however, please check the specific product description for bulb requirements and technical specs.
Can I modify or cancel my order after it's placed?
Orders can be modified or cancelled within 12 hours of placement. After this window, the order enters our fulfillment process and cannot be changed.
Do you provide assembly services?
While our furniture includes easy-to-follow instructions, we do not provide direct assembly. We recommend professional services like TaskRabbit for complex installations.